Last Updated: September 14, 2026
Alpine Heating and Air Conditioning, LLC, (“Alpine,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you:
- Visit www.austinalpine.com (the “Website”);
- Request HVAC service or an estimate;
- Contact our office;
- Apply for financing;
- Sign up for communications;
- Interact with us by telephone, email, text message, or through social media; or
- Otherwise use our services.
1. Information We Collect
Depending on how you interact with Alpine, we may collect the following information.
Contact and Service Information
When you contact us, request an estimate, or schedule service, we may collect:
- First and last name;
- Email address;
- Telephone number;
- Service or property address;
- Whether you are a new or existing customer;
- The HVAC service you are requesting;
- Appointment and scheduling information;
- Information about your heating, cooling, ventilation, or indoor-air-quality system;
- Photos or documents you voluntarily provide; and
- Messages, questions, project notes, and other information you submit.
Transaction and Payment Information
When you purchase services or equipment, we may collect billing details, transaction history, payment status, and related service records.
Payment-card information may be collected and processed directly by a third-party payment processor. Alpine may receive limited payment information, such as the transaction status, payment type, and a portion of the card number, but does not necessarily receive or retain your complete payment-card information.
Financing Information
If you apply for financing, your application may be submitted directly to an independent financing provider. The financing provider’s privacy policy and terms govern its collection, use, and retention of your financial and credit information.
Alpine may receive information about the status of your application but may not receive all information submitted to the financing provider.
Website and Device Information
When you use the Website, we and our service providers may automatically collect information such as:
- Internet Protocol address;
- Browser and device type;
- Operating system;
- Referring and exit pages;
- Pages viewed and links selected;
- Date and time of Website access;
- Approximate location derived from an IP address;
- Cookie and advertising identifiers; and
- Website performance, error, and interaction information.
Telephone and Communication Information
We may collect information contained in emails, text messages, telephone calls, voicemails, and other communications with Alpine.
Telephone calls may be recorded or monitored for quality assurance, training, scheduling, and customer-service purposes where permitted by law.
Employment Information
If you apply for employment, we may collect your name, contact information, résumé, employment history, qualifications, references, licenses, and other application information.
2. How We Collect Information
We may collect personal information:
- Directly from you through Website forms, telephone calls, emails, text messages, service appointments, estimates, transactions, and other communications;
- Automatically through cookies, analytics technologies, server logs, and similar tools;
- From service providers that support our scheduling, communications, marketing, payments, financing, and Website operations;
- From public sources and social-media platforms; and
- From referral partners or other persons who refer you to Alpine.
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and service requests;
- Prepare estimates and recommendations;
- Schedule, provide, and manage HVAC services;
- Communicate about appointments, technician arrivals, estimates, invoices, warranties, maintenance, and customer support;
- Process payments and maintain transaction records;
- Administer maintenance plans and customer relationships;
- Facilitate financing applications;
- Send requested email or text-message communications;
- Operate, maintain, secure, and improve the Website;
- Measure Website traffic and advertising performance;
- Detect fraud, security incidents, and technical problems;
- Maintain business and accounting records;
- Evaluate employment applications;
- Comply with legal, licensing, insurance, and regulatory requirements; and
- Protect Alpine, its customers, employees, contractors, and others.
4. Cookies and Analytics
The Website may use cookies and similar technologies to remember preferences, operate Website features, understand how visitors use the Website, measure marketing performance, and improve our services.
Your browser may allow you to block or delete cookies. Disabling cookies may prevent certain Website features from working properly.
5. How We Disclose Information
We may disclose personal information to the following categories of recipients when reasonably necessary:
- Website hosting and technology providers;
- Scheduling and customer-management providers;
- Telephone, email, and text-message providers;
- Payment processors and accounting providers;
- Financing providers selected by the customer;
- Marketing, advertising, and analytics providers;
- Equipment manufacturers, warranty administrators, suppliers, subcontractors, and service partners;
- Professional advisers, including attorneys, accountants, insurers, and auditors;
- Government agencies, regulators, courts, or law-enforcement authorities when legally required; and
- A buyer, successor, or other relevant party in connection with a merger, acquisition, financing, sale of assets, or similar business transaction.
Service providers may only use information as permitted by their agreements with Alpine and applicable law.
6. Sale and Targeted Advertising
Alpine does not sell personal information to third parties for money.
If applicable law gives you the right to opt out of targeted advertising, the sale of personal information, or certain types of profiling, you may submit a request using the contact information below.
7. Email and Text-Message Communications
If you provide your email address or telephone number, Alpine may use it to respond to your request and communicate about estimates, appointments, technician arrivals, services, payments, maintenance, warranties, and related customer-service matters.
If you separately consent to marketing communications, Alpine may also send promotions, service specials, maintenance reminders, or other marketing messages.
Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP. You may request assistance by replying HELP or contacting Alpine using the information below. After opting out, you may receive one final message confirming the opt-out. Alpine may continue sending nonmarketing communications when permitted by law, such as communications necessary to complete an existing service request.
Mobile information and text-message consent records will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes. Alpine may provide this information to service providers that help deliver text messages, but only as necessary to provide those services.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide services;
- Maintain customer, warranty, accounting, tax, and business records;
- Meet legal, regulatory, insurance, and contractual obligations;
- Resolve disputes; and
- Protect against fraud, misuse, or security incidents.
Retention periods may vary based on the type of information and the reason it was collected.
9. Data Security
Alpine uses reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no Website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.
Customers should not submit Social Security numbers, complete payment-card numbers, financial account credentials, medical information, or other highly sensitive information through a general Website contact form.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Confirm whether we process your personal information;
- Access personal information maintained about you;
- Correct inaccurate information;
- Request deletion of certain information;
- Obtain a portable copy of certain information;
- Opt out of targeted advertising, the sale of personal information, or certain profiling activities;
- Withdraw consent when processing is based on consent; and
- Appeal a decision concerning a privacy request.
To submit a request, email info@austinalpine.com with “Privacy Request” in the subject line or contact us using the information below. We may need to verify your identity before processing the request.
If we deny your request and applicable law provides an appeal right, you may appeal by emailing the same address with “Privacy Request Appeal” in the subject line and explaining why you believe the decision should be reconsidered.
You will not be discriminated against for exercising an applicable privacy right.
These rights reflect the categories identified by the Texas Attorney General’s TDPSA guidance.
11. Children’s Privacy
The Website and Alpine’s HVAC services are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Website, please contact us so we can review and, where appropriate, delete it.
12. Third-Party Websites and Services
The Website may contain links to third-party websites, including financing providers, social-media platforms, review websites, mapping services, equipment manufacturers, and other resources.
Alpine does not control the privacy or security practices of third parties. Information provided directly to a third party is governed by that third party’s privacy policy and terms.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.
14. Contact Alpine
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Alpine Heating and Air Conditioning, LLC
1205 Sheldon Cove, Building 2, Suite J
Austin, Texas 78753
Email: info@austinalpine.com
Phone: (512) 759-4247
Website: www.austinalpine.com